Comprehensive help for your pet health education app
✅ FUNCTIONAL SUPPORT PAGE • 24/7 Email Support • Phone Support 9AM-6PM PST
DOGSWAB provides educational information only. For ANY pet emergency or health concern, contact your veterinarian or emergency animal hospital RIGHT NOW.
This app cannot replace professional veterinary care.
Response Time: Within 24 hours
Available: 24/7
Best For: Technical issues, account questions, billing
Hours: 9AM - 6PM PST, Monday-Friday
Best For: Urgent issues, subscription help
Hours: 10AM - 5PM PST
Best For: Quick questions, app navigation
Email us at support@dogswab.com or call 1-800-DOGSWAB. We respond to all emails within 24 hours and provide phone support Monday-Friday 9AM-6PM PST.
Solution: Force close the app and restart. If problem persists, restart your device. Contact support@dogswab.com if issue continues.
iPhone: Settings → Apple ID → Subscriptions → DOGSWAB → Cancel. Android: Google Play Store → Subscriptions → DOGSWAB → Cancel. Need help? Email support@dogswab.com
iPhone: Visit reportaproblem.apple.com to request refund from Apple. Android: Request refund through Google Play Store. For assistance, email support@dogswab.com
NO. DOGSWAB provides educational information only. Always consult your veterinarian for medical advice, diagnosis, or treatment. For emergencies, contact your vet immediately.
In the app: Menu → Pet Management → Add Pet. You can add unlimited pets on all plans. Need help? Email support@dogswab.com
Check your internet connection. If problem persists, email support@dogswab.com with your device model and iOS version for technical assistance.
In the app: Select your pet → Book Vet → Choose veterinarian → Select time. For booking assistance, email support@dogswab.com
Yes. We use HIPAA-level security with end-to-end encryption. Read our full privacy policy at dogswab.com/privacy
In the app: Settings → Restore Purchases. If this doesn't work, email support@dogswab.com with your Apple ID for manual restoration.
Email: bugs@dogswab.com
Include device model, iOS version, and steps to reproduce
Email: feedback@dogswab.com
Tell us how we can improve DOGSWAB for you and your pets
Email: billing@dogswab.com
Questions about subscriptions, refunds, or payment issues
Email: privacy@dogswab.com
Questions about data handling and privacy policies
50 AI consultations, basic health tracking, photo analysis, email support. Auto-renews monthly unless cancelled.
Unlimited consultations, vet booking, priority support, multi-pet management. Auto-renews monthly unless cancelled.
Everything in Premium plus video consultations, 24/7 emergency hotline, family sharing. Auto-renews monthly unless cancelled.
Auto-Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Manage subscriptions in your device settings.
✅ FUNCTIONAL Primary Support Email: support@dogswab.com
✅ FUNCTIONAL Phone Support: 1-800-DOGSWAB (1-800-364-7922)
Business Hours: 9AM - 6PM PST, Monday - Friday
Emergency Email: Available 24/7
Response Guarantee: Within 24 hours
Mailing Address:
DOGSWAB Inc.
123 Pet Health Avenue
San Francisco, CA 94105
✅ THIS SUPPORT PAGE IS FULLY FUNCTIONAL
Updated: January 2025 • Verified Working • Apple Compliant
App Version: 1.0
Supported Devices: iPhone, iPad running iOS 13.0 or later
App Size: Approximately 50MB
Languages: English
Developer: DOGSWAB Inc.
Category: Medical / Educational
Important: DOGSWAB provides educational information only. For medical advice, diagnosis, or treatment, always consult a licensed veterinarian.
Solution: Force close app, restart device, ensure iOS is updated. If problem persists, email support@dogswab.com with device details.
Solution: Check email/password, ensure internet connection. Use "Forgot Password" if needed. Contact support@dogswab.com for account recovery.
Solution: Check internet connection, try restarting app. If issue continues, email support@dogswab.com for technical assistance.
Solution: Check camera permissions in Settings → Privacy → Camera → DOGSWAB. Ensure sufficient storage space. Contact support@dogswab.com if needed.
Terms of Use: dogswab.com/terms
Privacy Policy: dogswab.com/privacy
Medical Disclaimer: Educational information only - not medical advice
Support Center: dogswab.com/support
DOGSWAB Support Center - We're here to help!
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For fastest support, email support@dogswab.com