Privacy Policy - DOGSWAB Pet Health Assistant

🔒 Our Privacy Commitment

            HIPAA-Level Protection: We treat your pet's health data with the same care and security standards used for human medical information.
        

At DOGSWAB, we understand that your pet's health information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share information when you use our AI-powered pet health consultation app.

📋 Information We Collect

Pet Health Information (Educational Purposes Only)

Pet profiles (name, breed, age, weight) for educational content personalization
General health questions for educational responses
Photos uploaded for educational analysis (not medical diagnosis)
Educational consultation records and general guidance
Veterinary directory search preferences
Health tracking for educational purposes only

Personal Information

Name and email address
Phone number (for vet appointments and emergencies)
Subscription and billing information
Account preferences and settings

Technical Information

Device information and operating system
App usage patterns and feature interactions
Error logs and crash reports
IP address and general location (for finding nearby vets)

🎯 How We Use Your Information

App Functionality

Provide AI-powered educational information about pet care
Connect you with licensed veterinarians
Facilitate insurance quote comparisons
Send health reminders and alerts
Manage your account and subscriptions
Provide customer support

Personalization

Customize educational content for your pets
Suggest relevant veterinarians
Provide personalized educational insights
Recommend appropriate insurance plans

🤝 Third-Party Services

Anthropic AI (Claude): Processes your pet health questions securely. Health data is not stored by Anthropic beyond the consultation session.

Stripe: Handles subscription payments securely. We do not store your payment card information.

Licensed Veterinarians: When you book appointments, relevant pet health information is shared with your chosen veterinarian.

Insurance Providers: When you apply for pet insurance, necessary health information is shared to process your application.

🛡️ Data Security

End-to-end encryption for all health data
HIPAA-compliant data storage
Secure API communications (HTTPS)
Regular security audits and updates
Access controls and authentication
Secure payment processing via Stripe

⚖️ Your Privacy Rights

Access: View all your pet health records anytime in the app
Correct: Update pet profiles and health information directly
Delete: Request complete account and data deletion
Export: Download your pet's complete health history

📅 Data Retention

Health Records: Retained for 7 years after account deletion (medical record requirements)
Account Information: Deleted within 30 days of account deletion request
AI Consultation Logs: Retained for 2 years for service improvement
Photos: Deleted immediately upon user request or account deletion

👶 Children's Privacy

DOGSWAB is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

🌍 International Data Transfers

DOGSWAB is based in the United States. If you use our service from outside the US, your information may be transferred to, stored, and processed in the United States.

EU/UK Users: We comply with GDPR requirements and provide appropriate safeguards for international data transfers.

🐾 DOGSWAB Privacy Policy